Safe Holiday


We want you to be able to fully enjoy your holiday. That is why we have changed our general cancellation policy.

Dear guests and friends!

As you have surely heard in the news, Germany has classed the Tyrol as a risk area since 25th September 2020.

However, a travel warning is NOT a travel ban.

Safe holiday in winter 2020/21

  • Free cancellation up to 48 hours before your scheduled arrival.
  • Free cancellation up to your arrival date in case of border closure, entry ban to the Wilder Kaiser Region, or a lockdown and travel ban from your home country.
  • Free cancellation in the case of a travel warning for the Wilder Kaiser Region issued by the responsible ministry.
  • No down payments are required until the end of the winter season. You may also reschedule your booking free of charge. 
  • Free replacement accommodation in the Wilder Kaiser region in case you are tested positive during your stay.

More information on your stay can be found on our tourism association’s website:

Covid-19 tests directly in the WIlder Kaiser region!

Should you require a negative COVID-19 test for your return travel or employer, there’s no need to worry – 2x per week, we offer you the opportunity to take a COVID-19 test here in Söll or in Ellmau. (1x per week we also perform tests in our hotel)



You will receive the test results via your smartphone within 24 hours.


Additionally, our own hotel hygiene standards are as high as usual and our employees are tested for COVID-19 once a week.

Our measures for your safety:

  • Disinfectant dispensory in all important areas of the hotel.
  • We regularly disinfect all public areas of the hotel.
  • All hotel employees are tested for Corona on a weekly basis.
  • Guests are obliged to wear a facemask.
  • All employees wear a facemask.
  • Please put on your mask before entering the hotel.

In the restaurant, please take note of the following:

  • Generally speaking, you are required to wear a facemask in the hotel restaurant.
  • You may remove your facemask at your allocated table.
  • We take special care to keep the minimum distance between tables.
  • Please don’t forget to put on your mask BEFORE going to the buffet and to also disinfect your hands BEFORE putting food on your plate.
  • Please respect the minimum social distance at the buffet.
  • The ventilation at our restaurant is cleaned regularly

Swimming pool and wellness area:

  • You are not required to wear a mask in the wellness and pool area.
  • Please respect the minimum social distance.
  • Mandatory facemask use does not apply to massages and therapies. Our employees will pay particular attention to your safety.
  • You are not required to wear a mask in the gym. Please respect the minimum social distance to others and be aware of the number of people in the room.

Child daycare:

  • Of course, our child daycare will continue to be available for our youngest guests!
  • We take special care to disinfect all toys.
  • Further safety measures are implemented if required.
  • Children are currently not required to wear a mask.
Corona safety
holiday fun
We are very pleased that Söll is still Corona-free!

In order to be able to offer you all carefree and – above all – safe holidays with us, all Corona security measures set by the Austrian Federal Government are of course implemented in our hotel.

The most important rules of conduct:

  • Please keep at least 1m distance from others.
  • Please abstain from shaking hands and other physical contact.
  • Please wear your facemask in public areas.
  • Please disinfect your hands regularly.
  • If you show any signs of illness before your arrival, we strongly advise you to cancel your stay.
  • Should you feel ill during your stay, we ask you to please let us know immediately!

You will find more information on your stay in Austria here (unfortunately only in german):

Corona safety
in times of Corona

You should be able to fully enjoy your skiing holiday with us! That’s why those responsible in the Wilder Kaiser ski region have thought long and hard about the Corona safety measures.

Corona safety measures in the ski region:

  • Mandatory facemasks apply
    • in all gondolas, on the chairlift and draglift.
    • in all self-service restaurants on your way to or from your table.
  • Safety in the ticket office area & in the morning:
    • Online lift passes:
      If possible, we kindly ask you to buy your lift pass online.
      >> Ski World Wilder Kaiser SHOP <<
    • Skiing from 8:00 hrs:
      In order to avoid rush hour masses in the morning, all gondolas will be operational and available to you from 8:00hrs.
  • Daily disinfection of the gondolas using cold fogging machines.
  • Stricter rules of conduct in the gondolas & lifts:
    • Maximum number of people on a 4-seater chairlift: max. 2 people
    • Please ensure the gondolas are well aired at all times.
  • Weekly Covid19 tests for all employees of the mountain infrastructure.

All current safety measures can be viewed here: